प्राइवेसी पॉलिसी

Who we are

This Privacy Policy explains how Swaseva Private Limited (“Swaseva”, “we”, “us”) collects, uses, stores and shares personal information when you use swaseva.com, speak to our team on the phone or WhatsApp, meet a Swaseva executive in person, or buy a service from us.

Our registered office is at Plot No. 43, Ward No. 1, Krishna Vihar Colony, near Grampanchayat Road, Bhilgaon, Uppalwadi, Nagpur, Maharashtra 440026. You can reach us at namaste@swaseva.com or +91 74477 00060.

This policy is written to comply with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.

What we collect

We collect only what is needed to answer your query and to do the work you ask us to do.

• Contact details: your name, phone number, email address, district and town.
• Business details: the name and type of your business, what it does, where it operates, and the registrations, licences, filings or notices you tell us about.
• Identity and statutory details, only when a service needs them: Aadhaar number, PAN, GST number, bank details for a government form, photographs and copies of documents required by a government department.
• Payment details: the amount, date and status of your payment, and the reference our payment gateway returns. We never see or store your full card number, CVV, UPI PIN or net-banking password.
• Usage details: pages visited, the language you chose, the device and browser you used, and your approximate location from your IP address.
• Messages: what you write to us on the website forms, by email or on WhatsApp, and notes our team makes about your case.

How we collect it

• Directly from you, through the forms on this website, on WhatsApp, by phone, by email, or in person from a Swaseva executive.
• From our payment gateway, Razorpay, when you pay for a service.
• Automatically, through cookies and analytics when you browse the website (see “Cookies and analytics” below).

Why we use it

• To prepare your Free Business Report and call you to go through it.
• To quote a fee, take your order and carry out the service you asked for, including filing forms and documents with government departments on your behalf.
• To take your payment, issue an invoice and keep accounting records.
• To keep you informed about the status of your work by phone, WhatsApp, SMS or email.
• To answer your questions and resolve complaints.
• To meet our own legal obligations, such as tax, accounting and record-keeping requirements.
• To understand how the website is used, so we can improve it.

We do not sell your personal information. We do not use it for advertising by third parties.

Who we share it with

We share personal information only when it is needed to do your work or when the law requires it.

• Government departments and portals: the Goods and Services Tax Network, the Income Tax Department, the Ministry of Corporate Affairs, municipal and state licensing bodies, Udyam and similar portals, as required by the service you ordered.
• Razorpay Software Private Limited, our payment gateway, to process your payment. Razorpay’s handling of your data is governed by its own privacy policy.
• Professionals we engage for your matter, such as a chartered accountant, company secretary or advocate, and only with your knowledge.
• Service providers who host our systems, send our emails and messages, and give us website analytics. They act on our instructions and may not use your data for their own purposes.
• Courts, regulators and law-enforcement agencies, when we are required to by law or a valid order.

Cookies and analytics

The website uses Google Analytics to count visits and understand which pages are useful. IP addresses are anonymised before they are stored. The language you choose is remembered in your browser so the site opens in that language next time.

You can block or delete cookies in your browser settings. The website still works without them.

How we keep it safe

Your data is stored on secure cloud infrastructure with encryption in transit and at rest. Access inside Swaseva is limited to the people who need it for your work, and every Swaseva executive signs a confidentiality undertaking and carries an identity card.

Documents containing Aadhaar, PAN or bank details are kept only as long as the government filing needs them. We ask you to share such documents directly with your assigned executive or through the channels we name, not on public platforms.

How long we keep it

We keep records of the services we performed, invoices and payment records for eight years, as required by the Companies Act, 2013 and tax law.

If you asked for a report or a call but did not buy a service, we keep your details for up to two years so we can follow up, and then delete them.

Copies of identity documents are deleted once the related filing is complete and the acknowledgement is received, unless a law requires us to keep them longer.

Your rights

Under Indian law you can ask us to:

• Tell you what personal information we hold about you.
• Correct information that is wrong or out of date.
• Delete information we no longer need to keep.
• Stop sending you messages that are not about work in progress.
• Withdraw consent you gave earlier. We will then stop the processing that depended on it, though work already done cannot be undone.

Write to namaste@swaseva.com with the subject “Privacy request”. We will reply within 30 days. We may ask you to confirm your identity first.

Children

Our services are for business owners and are not meant for anyone under 18. We do not knowingly collect information from children.

Grievance officer

If you have a concern about how your personal information is handled, write to our Grievance Officer at namaste@swaseva.com (subject “Grievance”) or by post to Swaseva Private Limited, Plot No. 43, Ward No. 1, Krishna Vihar Colony, near Grampanchayat Road, Bhilgaon, Uppalwadi, Nagpur, Maharashtra 440026. We acknowledge grievances within 48 hours and aim to resolve them within 30 days, as required under the Information Technology Rules.

Changes to this policy

We may update this policy as our services or the law change. The date at the top shows when it was last revised. Continued use of the website or our services after a change means you accept the updated policy.